How Does The Custom Process Work?

We are a small business, and we believe that the personal connection we make with our customers is what sets us apart from larger online retailers. Getting to know you is the most important parts of the design process, which is why we ask you to fill out a questionnaire before we even meet with you. This allows us to pair you with the right designer for the job, and to give you the best possible custom design experience. 

We will take the time to understand you, your style preferences, and what it is that you hope to achieve. We take pride in our ability to guide our customers through what can be a daunting process, whether you know exactly what it is that you want, or you have no idea. Our design process goes beyond piecing together different components. We start from scratch to create fine jewelry that is hand made by experts, and is truly one-of-a-kind. 

Once we have the details of the design worked out, we will have our factory create a detailed, scale hand drawing, and an exact price quote. If any little details need to be modified, we will do so until we get it exactly right. When the drawing is perfect, we will collect a 50% deposit and send your piece into production. You can pay the balance in installments, or upon completion. The balance must be paid in full prior to delivery. If you require financing, please let us know at the beginning of the process so we can discuss your options.

 

Can you make jewelry using my stones?

Of course! It is always easiest to design something if we have your stones in our possession. We will need the exact dimensions in millimeters in order to accurately scale your design to your stones, and many times, we will need to send the stones to our factory in order to have them set. If you are out of state, we will send you a shipping label so that you can safely ship them to our facility. All of our shipments are insured.  

 

How long will it take? 

How long the design process takes will depend on the complexity of the design. Once we have design approval, the manufacturing process can take up to 10 weeks. We realize you are excited and eager, but because each piece is hand made and requires time and attention to detail, we believe it’s well worth the wait for something you will cherish for the rest of your life. If you need your custom piece sooner, please let us know. In some cases, we can rush production for an extra fee.